Global Website Operations Lead | Agile Project Manager

Working for a global organization on a global initiative to transform their digital applications this position will orchestrate the re-platforming of their existing websites built on various content management systems across to Adobe Experience Manager.

Responsibilities

Your primary responsibilities will include fostering collaboration and facilitating work across all team members to achieve goals, identify dependencies and remove blockers. You will serve as the bridge between complex cross-functional teams and ensure all teams adhere to Agile principles and ceremonies for effective delivery.

Operations Leadership

• Oversea the day-to-day health and performance of the company websites
• Define processes and configure tools (ADO, Asana) to ensure effective in-take of tasks and facilitation of work
• Incident Management: Define processes for triaging website incidents, root cause analysis and resolution efforts.

Delivery Leadership

• Project Execution: Lead end-to-end delivery of complex website projects, features and platform upgrades
• Scope & Stakeholder Management: Define project scope, objectives and deliverables
• Risk Management: Proactively identify, analyze, and mitigate project risks and dependencies across technical and business workstreams. 
• Resource Management: Plan and manage project budgets, timelines, and resource allocation

Collaboration &Agile Leadership

• Serve as the key liaison between operational teams (IT/Infrastructure), development teams, and business stakeholders regarding website health, upcoming releases and operational risks.
• Agile Evangelism: Champion and reinforce Agile values and principles across the digital delivery teams and with business partners.
• Coaching & Mentoring: Coach and mentor Scrum Masters, Product Owners, and team members on Agile practices, roles, and continuous improvement techniques.
• Process Optimization: Drive continuous improvement of the SDLC and operational processes (e.g., backlog refinement, deployment pipelines) to enhance team efficiency and responsiveness.
• Training: Develop and deliver training sessions on Agile methodologies, tools, and project management practices.

Desired Experience:

• Bachelor’s degree in marketing, business, communications, or a related field
• Website management experience in a B2B and B2C marketing department preferably in a corporate environment
• Relevant experience in a leadership role within Website Operations, Release Engineering, or Technical Project Management, with a focus on high-availability digital platforms.
• Agile Experience: Experience as an Agile Coach, Scrum Master, or equivalent role, directly coaching multiple teams on Scrum or Kanban practices.
• Deep understanding of the modern web stack, including Content Management Systems (CMS, DAM), cloud environments (AWS/Azure/GCP), CI/CD pipelines.
• Tool Proficiency: Strong working knowledge of project management and ticketing systems (ADO, Asana) and version control systems (Git).
• Experience conducting in-depth website and digital requirement discovery and delivery planning.
• Excellent ability to facilitate meetings, resolve conflict, and provide constructive feedback at all levels of the organization.
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.